The case studies show examples where ACUITAS consultants have been engaged in strategy development and other consultancy activities.
The Public Safety Front-line Communications Program (PSFC) is a multi-agency program between the Queensland Police Service (QPS) and the Department of Community Safety (DCS - which covers Fire, Ambulance, Counter-Disaster Services and also Corrective Services). The PSFC program is aimed at significantly upgrading and increasing the communications systems that are vital in supporting the operations of front-line officers for both QPS and DCS, and its scope covers front-line communications, mobile services and communications centre rationalisation.
ACUITAS consultants led a team of senior QPS subject matter experts to develop the QPS Communications Strategy for Front-line Policing 2015. This was a significant achievement in that it represented for the first time in 16 years a unified communications strategy for QPS across its radio, telephony and satellite communications systems. The development of the strategy involved consultation and workshops with senior QPS management and also a Communications Reference Group comprising of senior ranking commissioned police officers. Many of the recommendations in the strategy addressed changes in operational governance arrangements rather than being technology focused.
The strategy was signed off by the Assistant Commissioner, ICT and formally accepted by QPS governance bodies as the stated position for QPS and provides an important blueprint for the future.
The Technology Consolidation Business Case (TCBC) project resulted from one of the recommendations of the report on ICT Governance by the Service Delivery and Performance Commission (SDPC), published in late 2006.
The Technology Consolidation project was an ambitious and complex project addressing the consolidation of Data Centres, network, server and storage infrastructure on a whole-of-Government basis. It is a transformational project involving significant Organisational Change Management (OCM), Business Process Re-engineering (BPR) and Technology Modernisation. As part of the deliverables, a Consolidation Strategy was developed that articulated the necessary initiatives required for Government to achieve its specific objectives in this area.
As part of a major program of work addressing mobility within Queensland Health, ACUITAS consultants developed an Enterprise Mobility Strategy, articulating all the various streams of work required for the journey towards Enterprise Mobility. This work involved a clinical engagement process with senior clinical stakeholders and the development of a mobility requirements survey in order to develop the required mobility profiles as input to the strategy. The strategy also addressed issues such as the consumerisation of IT and how this affected Queensland Health.
This consultancy project involved the development of a 5 year Strategic Technology Plan for a major IT Service Delivery Agency within the Department of Defence. Service Delivery and Organisational Frameworks were an important aspect of this consultancy. The thrust of the consultancy was concerned with exactly how processes would mature over time with new technology and projects, in order to deliver better levels of Service Delivery.
This involved the development of a strategy position paper and associated supporting whitepapers for the development of ICT Services into utility services, so that they can be commoditised and provided more effectively on a whole-of-Government basis. This strategy paper was very much a forerunner to what is now commonly referred to as Cloud computing.
The Flexible Workplace Practices strategy was a "Towards Q2 Through ICT" initiative. This project involves understanding how ICT is currently used to enable flexible workplaces throughout the Government sector, and to provide recommendations for this can be improved through future whole-of-Government initiatives.
The Whole-of-Government Business Continuity Management and Disaster Recovery Framework was a project resulting from recommendations from a recent Queensland Audit Office report on ICT Governance. It involved coordinating a working group of key staff from CorpTech, CITEC and other shared services agencies to develop a framework for BCM/DR as an important step in progressing towards true end-to-end service delivery of vital whole-of-Government ICT services.